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Our Extended Holiday Guarantee Lets You Shop With Confidence!
Our extended holiday guarantee is now in place. The terms are incredibly simple: if your purchase is a gift for the Holiday season, then an extended guarantee applies for refunds and exchanges. More specifically, items can be returned until February 1, 2025! Items returned must be in like-new condition in order for the extended guarantee to apply.You may return like-new items in their original packaging for a full refund of the product price (and any applicable sales tax). Shipping fees and shipping protection / insurance are non-refundable. Sorry, used items cannot be returned, unless you've received written permission from us to do so.
- MAKE AN EXCHANGE
- MAKE A RETURN
- RETURN SHIPPING ADDRESS
We do not require a Return Authorization to accept items for exchange. We do need to know how to process your return package upon delivery, so please let us know by emailing customerservice@billythetree.com
If your item was damaged or defective upon receipt, please send us a photo within 48 hours of delivery. In cases of defect or damage, we will provide a return shipping label and a replacement item.
We do not require a Return Authorization to accept items for return. We do appreciate a quick email as to why you are sending the product back (doesn't fit, unwanted gift item, etc.) Please let us know the reason for return by emailing customerservice@billythetree.com
If your item was damaged or defective upon receipt, please send us a photo within 48 hours of delivery. In cases of defect or damage, we will provide a return shipping label and a replacement item.
When Will You Receive Your Refund?
Returns and refunds will be processed within approximately 7 business days of delivery to us (this does not include weekends or holidays). Each package must be opened and inspected before a refund can be issued, so please be patient.
If you are tracking your return package online and the tracking states that it has been delivered to us, we need approximately 7-10 business days from that date.
We will notify you by email when your refund has been processed. Please be sure to check your email's Spam or Junk email folder. You can also check the refund status by visiting the Order Status page.
Reminder: Shipping fees and shipping protection / insurance are non-refundable.
If the bottom of the packing slip includes a return address in Ohio, you may ship the product back to that address. We do not require a Return Authorization.
If the packing slip does not reference a return address in Ohio, please send the product back to:
BillyTheTree
3665 E Bay Drive
Suite 204, #157
Largo, FL 33771
USA
Be sure to include some identifying information inside the package (original packing slip, or some other piece of paper with your name on it).
TERMS OF THE 30-DAY GUARANTEE
A few important details about our 30-day guarantee
- This satisfaction guarantee is irrespective of any manufacturer's warranties that may exist for a given product; in other words, 30 days is the minimum time you'll have -- see individual product descriptions for details on any extended warranties that may exist.
- If an item returned is not in like new condition, we will, at our sole discretion, deduct a restocking fee of 15% or refuse the return altogether
- Personalized items, including, but not limited to, medical ID bracelets and engraved jewelry are not covered by this guarantee. All such sales are final, and personalized items cannot be returned for refund or exchange.
- To return a product for refund, simply send the product(s) back with a copy of the packing slip, and a note indicating you wish to receive a refund. If the packing slip in your order say to send the return back to Ohio, please send to that address. All other returns may be sent to our mailing address, which is BillyTheTree Jewelry, 3665 E Bay Dr., Suite 204 #157, Largo, FL 33771 USA
- The product must be returned unused and in the original condition you received it in, with all original packaging and no signs of wear. Sorry, used products are not eligible for refund. We reserve the right to deduct a restocking fee - at our sole discretion - in select instances of damaged or used item return.
- Any shipping costs you paid (flat-rate, expedited services, shipping protection/insurance, etc.) are non-refundable.
- We are not responsible for shipping damages or lost packages on return shipping; we recommend you ship using a padded envelope and that you obtain a tracking number.
- Please allow at least 7 business days once the item has been delivered to us in order for the credit to show up in your account. Business days do not include weekends or holidays.
- When returning an item for refund that came with a free gift, the gift's value will be deducted from the total refund if the free gift is not also returned.